DAM launches new community app at Downtown

Downtown Asset Management (DAM) is underlining its commitment to enriching the new residential communities that it manages with the launch of a bespoke app for residents.

Following Dame Judith Hackitt’s Independent Review of Building Regulations and Fire Safety, which found that ‘residents did not have a strong enough voice in the management of their buildings’, DAM has introduced the new app at Downtown, the £85m Manhattan-inspired apartment development on the Manchester and Salford border.

DAM has partnered with ARK to deliver the app which is now available for residents of all 374 apartments to download, sign up and immediately become part of the Downtown community.

Focussed on nurturing a happy, healthy and safe community where residents thrive, feel heard and enjoy life, the Downtown app offers a wealth of useful general information such as dates for scheduled building maintenance or alarm testing and interesting news, openings and events in the wider local area on a community newsfeed, along with parcel delivery notifications, in-app payments and communal room bookings. Critical safety information can also quickly and effectively be relayed to all residents via the app at the click of a button.

Designed to inform, connect and bring people together, the app forms part of DAM’s wider resident engagement strategy, The Voice, setting new standards in the communication between residents and the building management team.  It is also designed to meet new regulations outlined in The Building Safety Act 2022 introduced following the Hackett review into the Grenfell Tower tragedy that demands more stringent regulations to ensure residents living in high-rise buildings are safe, secure and listened to.

Head of operations at DAM, Rick Medcraft, commented: “Our new app provides an innovative ‘hub’ for residents at Downtown providing effective information channels to forge and foster connections and ensure residents feel happy, safe and listened to.  In addition to helping us get to know our residents in a more visible way and enable us to be more reactive to their needs, the app also creates a sense of community pride in the building that they call home and also the wider immediate surroundings.  We’re pleased to have introduced this and look forward to seeing it make a positive impact within our residential communities.”

Head of partnerships for ARK, Angus Reid, said: “The methodology of our platform is based upon research conducted by the Happiness Research institute which indicates that being happy at home is the second biggest factor in your overall happiness (just behind mental health). Happy communities are connected communities and that is why Ark exists! We are excited to partner with DAM as we provide their bespoke resident engagement app and our concierge software to help them build a more connected residential community at Downtown. We can’t wait to see how things progress!”

LtoR, Rick Medcraft (DAM), Daisy Hustwitt (DAM), Gavin Davies (DAM), Sarah Sanderson (McGoff Group) and Angus Reid (ARK)